Conflict Management Special Education

Conflict Management Special Education

Training Description

When planning for children with special needs, it is crucial that IEP team meetings go well. This highly interactive workshop is designed to impart skills that help the IEP team effectively manage conflict prior to, during and after IEP meetings. By the end of this training, participants will be able to:

  1. Identify the various conflict management styles and how they can be used in dealing with conflict. 
  2. Interpret nonverbal communication effectively to understand the messages being conveyed. 
  3. Listen effectively using the five critical active listening skills. 
  4. Use effective questioning to help clarify, identify issues and provide new insight or meanings. 
  5. Identify which phrases or words can cause a negative reaction and which phrases or words can create a positive reaction. 
  6. Apply preventative strategies that can alleviate issues that arise during the IEP meeting.

Trainings will be conducted online via Zoom.

Monday October 19, 2020 from 8:30am-12:30pm
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Participants will receive a detailed participant guide, certificate of attendance.


FREE for both public and private workshops.
Private professional development workshops are available for groups between 10-20. Contact Ashley Turner at 248.338.4280 ext. 211 to Schedule.


Oakland Mediation Center


Lindsay Tye


This training is ideal for any school staff person working in special education or parent involved in the IEP process.


Contact Ashley Turner at or 248.338.4280 ext. 211