Facilitation Skills from Mediations to Meetings

Facilitation Skills from Mediations to Meetings

Training Description:

This multi-faceted training will allow participants to gain the facilitation skills necessary to run successful mediations and meetings.  By using discussion, videos, and demonstrations participants will build on the elements of communication, problem-solving, and facilitation skills that are used in both group mediations and meetings. Participants will also apply these valuable skills learned in a role-play setting. Participants will receive a copy of the book “Great Meetings! Great Results” by Dee Kelsey and Pam Plumb.

Learning Outcomes:
Upon completion of the training, the learner will be able to:
1) Identify the differences and similarities between mediation and
2) Describe the roles and responsibilities of a facilitator vs. mediator.
3) Plan for and prepare a successful and collaborative meeting.
4) Utilize a variety of process tools to assist in generating and
analyzing ideas as well as evaluating and deciding on options.
5) Apply facilitation skills in meetings and mediation.
6) Manage conflict in groups and prevent its escalation.
7) Identify interventions to keep groups moving.

Registration Information:

Training fee includes the book “Great Meetings! Great Results” by Dee Kelsey and Pam Plumb. Participants will also receive certificate of attendance as well as breakfast, lunch and refreshments.


Training Fee: $295 per person.
CDRP Volunteers: $195.00


Oakland Mediation Center


Zena D. Zumeta, J.D., is a highly distinguished mediator, facilitator, and trainer. She began in 1981 and since has received several awards such as the Distinguished Service Award for service to the field of mediation by the ADR Section of the State Bar of Michigan in 2003, the Distinguished Mediator Award by the Association for Conflict Resolution in 2004, and the Kumba Award by the Second National Conference on Minorities in ADR in 2005.

Zena has presented at numerous national, state and regional conferences, and is one of the pre-eminent trainers of mediators in the country. She is the President of Mediation Training and Consultation Institute where she mediates in civil, domestic relations, and employment disputes.  She also works with businesses and organizations in facilitation, dispute resolution, and organizational consulting.


This training is ideal for any mediator who has completed a 40-hour Mediator Training as approved by SCAO and wishes to enhance their mediation skill set or for those who need to fulfill the circuit court mediator requirement of 8 hours of advanced training every 2 years.

This training is perfect for any individual who is responsible for facilitating meetings and group discussions, including multi-party mediations.


Contact Megan Dennis, Education and Volunteer Services Manager at 248.338.4280 ext. 210 or mdennis@mediation-omc.org .