Upon receipt of your request for mediation, the following will occur:

• A Mediation Specialist mails you a letter confirming the case is open.
• A letter is sent to the respondent inviting him/her to participate in mediation at your request.
• If our office has not received a call back from the respondent within 3 business days, A Mediation Specialist contacts them directly.
• You are notified immediately regarding the respondent’s decision to mediate. A date and time for the mediation session is scheduled once all parties have agreed to participate in mediation.
• If the respondent refuses to mediate, you are notified in writing.