OPEN A CASE Upon receipt of your request for mediation, the following will occur: A Mediation Specialist mails you a letter confirming the case is open. A letter is sent to the respondent inviting him/her to participate in mediation at your request. If our office has not received a call back from the respondent within 3 business days, A Mediation Specialist contacts them directly. You are notified immediately regarding the respondent’s decision to mediate. A date and time for the mediation session is scheduled once all parties have agreed to participate in mediation. If the respondent refuses to mediate, you are notified in writing. Notice: JavaScript is required for this content.